BUS 0261. Customer Service Skills
Units: 3
Formerly known as BUS 116
Hours: 54 lecture
Provides the student with understanding and knowledge of the importance of meeting customer needs in a service economy. Emphasis on developing specific skills and abilities critical to providing excellent customer service. Introduction to the concepts of internal and external customers, customer satisfaction and retention. Topics include communicating with customers, developing a positive attitude, handling complaints and ethical issues. (CSU)
BUS 0261 - Customer Service Skills
http://catalog.sierracollege.edu/course-outlines/bus-0261/
BUS 0261 - Customer Service Skills
Business
http://catalog.sierracollege.edu/departments/business/
The business discipline offers training in nine major areas: Accounting, Administrative Professional, Business Administration, Business Entrepreneurship, General Business, Management, Marketing and Real Estate. For Information Technology (formerly known as Computer Information Systems) and Computer Science, see separate catalog listings. The Business department plays a vital role in preparing students for their careers. Experience has demonstrated the importance of a background in general education for all students planning a career in business.
Information Technology
http://catalog.sierracollege.edu/departments/infotech/
...following: 6 BUS 0261 Customer Service Skills BUS 0265 Business Communications or BUS 0266 Introduction...
