BUS 0266. Introduction to Oral Communication
Units: 3
Formerly known as BUS 85
Advisory: Completion of ENGL N or equivalent with grade of "C" or better or placement by matriculation assessment process recommended
Hours: 54 lecture
Introduction to oral communication focuses on the basic foundations of interpersonal communication, small group communication, and public speaking. Students will be introduced to the breadth of the communication discipline. Examine and practice human communication principles and theories to develop critical thinking and communication competencies in a variety of contexts, including personal, professional, intercultural, computer-mediated, and family interactions. (C-ID COMM 115) (CSU, UC)
BUS 0266 - Introduction to Oral Communication
http://catalog.sierracollege.edu/course-outlines/bus-0266/
Catalog Description Formerly known as BUS 85 Advisory: Completion of ENGL N or equivalent with grade of "C" or better or placement by matriculation assessment process recommended Hours: 54 lecture Description: Introduction to oral communication focuses on the basic foundations of interpersonal communication, small group communication, and public speaking. Students will be introduced to the breadth of the communication discipline. Examine and practice human communication principles and theories to develop critical thinking and communication competencies in a variety of contexts, including personal, professional, intercultural, computer-mediated, and family interactions. (C-ID COMM 115) (CSU, UC) Course Student Learning Outcomes CSLO #1: Demonstrate intrapersonal and interpersonal concepts of perception, self-concept, nonverbal/verbal communication, listening, and conflict management. CSLO #2: Identify similarities, differences, and connections between the fields of Interpersonal Communication, Group Communication, and Public Speaking. CSLO #3: Demonstrate effective group communication skills in areas of leadership communication, problem-solving, role orientation, conflict strategies, and managing group dynamics to achieve group goals. CSLO #4: Research, organize, and deliver an effective public address. Effective Term Fall 2025 Course Type Credit - Degree-applicable Contact Hours 54 Outside of Class Hours 108 Total Student Learning Hours 162 Course Objectives 1. Demonstrate, at an introductory level, interpersonal concepts of perception, self-concept, non-verbal communication, verbal communication, listening and conflict management. 2. Participate in small group activities and demonstrate effective group communication competencies including: problem-solving, role orientation, decision-making, and conflict management to help the group function properly. 3. Demonstrate listening and responding techniques. 4. Evaluate cultural differences in the workplace and in other contexts. 5. Diagnose barriers to communication competence and identify solutions or techniques to resolve them. 6. Demonstrate effective interviewing techniques. 7. Research, evaluate evidence, prepare outlines, and develop business presentations. 8. Critique speeches in the areas of content, structure, and delivery. 9. Deliver an effective live public address using visual support and an appropriate delivery style. 10. Use and apply diagnostic tools to improve communication skills. 11. Identify and apply ethical communication practices. General Education Information Approved College Associate Degree GE Applicability AA/AS - Comm & Analyt Thinking AA/AS - Oral Comm Skills CSU GE Applicability (Recommended-requires CSU approval) CSUGE - A1 Oral Communication Cal-GETC Applicability (Recommended - Requires External Approval) Cal-GETC 1C - Oral Communication IGETC Applicability (Recommended-requires CSU/UC approval) Articulation Information CSU Transferable UC Transferable Methods of Evaluation Classroom Discussions Example: End of class Quick poll/student quiz using a polling software that allows instructor to deliver a formative assessment and provide student feedback in real time. For example, which approach to conflict is least cooperative and most assertive? Essay Examinations Example: Sample essay exam question: Identify techniques to overcome communication apprehension. Questions will be evaluated using a grading scale that demonstrates the degrees of appropriateness and accuracy. Skill Demonstrations Example: Prepare and deliver a microlearning presentation on a communication topic in front of a live audience. Students will be assessed using a rubric that focuses on Content, Delivery, Visual Aids and Structure. Repeatable No Methods of Instruction Lecture/Discussion Distance Learning Lecture: Instructor facilitates student learning by engaging students in class question-and-answer sessions based on textbook readings where they apply oral communication concepts to business situations. For example- After defining paraphrasing, students apply paraphrasing content, intent and feelings in a role play activity. (Objective 3) Instructor presents video selections of workplace interview behavior for student analysis. Instructor explains tips to improve interviewing techniques for both interviewer and interviewee. Students role play and practice skills. (Objective 6) Distance Learning Instructor presents lecture on storytelling using PowerPoint Slides and TED Talk speaker examples. Students participate in story telling activity to build speaking skills. (Objective 9) Typical Out of Class Assignments Reading Assignments 1. Read the chapter on verbal and non-verbal communication and discuss findings orally. In pairs, practice identifying non-verbal communication under the category of paralanguage. 2. Read a business-communication article about mindfulness and organizational culture. Outline the big ideas and share with the class. Brainstorm ways to implement where you work. 3. Read the textbook section on the Johari Window and associated articles, use the reflection template to complete your response to the reading. 4. Read the transcript and watch Baratunde Thurston's TED Talk and identify the different types of information he uses to make his speech interesting. Writing, Problem Solving or Performance 1. Prepare and deliver an elevator pitch for an interviewing assignment. Participants will role-play in a live mock interview. 2. Use the PREP model to organize ideas and deliver a short speech about your culture. 3. Deliver oral presentations in front of a live audience using visual aids. Other (Term projects, research papers, portfolios, etc.) Summative Assessments: 1. Students will prepare a Who Am I Speech that uses personal reflection and application of intra/interpersonal, and group communication concepts. 2. Students conduct a group audit to diagnose team problems and recommend solutions. 3. Students prepare a microlearning training presentation to teach the audience about a communication concept. This speech is delivered in front of a live audience. Required Materials Communicate Author: Kathleen Verderber Publisher: Cengage Publication Date: 2024 Text Edition: 16th Classic Textbook?: No OER Link: OER: Communication in the Real World Author: University of Minnesota Publisher: University of Minnesota Publication Date: 2016 Text Edition: OER Classic Textbook?: No OER Link: OER: https://open.umn.edu/opentextbooks/textbooks/274 Exploring Public Speaking Author: Barbara Tucker Publisher: University of Georgia Publication Date: 2019 Text Edition: Classic Textbook?: OER Link: OER: oer.galileo.usg.edu Other materials and-or supplies required of students that contribute to the cost of the course.
Information Technology
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...following: 6 BUS 0261 Customer Service Skills BUS 0265 Business Communications or BUS 0266 Introduction...
