IT 0100 - Information and Communication Technology Essentials
http://catalog.sierracollege.edu/course-outlines/it-0100/
Catalog Description DESCRIPTION IS HERE: Formerly known as CIS 26 Hours: 90 (72 lecture, 18 laboratory) Description: Provides an introduction to the computer hardware and software skills needed to help meet the growing demand for entry-level Information Communication Technology (ICT) professionals. The fundamentals of computer hardware and software as well as advanced concepts such as security, networking, cloud computing, and the responsibilities of an ICT professional will be introduced. A special emphasis is placed on software, hardware, and network troubleshooting techniques. This course is intended to help students prepare for the CompTIA A+ certification exams. (C-ID ITIS 110) (CSU) Units 4 Lecture-Discussion 72 Laboratory 18 By Arrangement Contact Hours 90 Outside of Class Hours Course Student Learning Outcomes Research, analyze and evaluate information to solve business problems using appropriate computer hardware technology. Design and produce computer hardware technology solutions incorporating current trends, security, and best practices. Employ computer hardware technology concepts and terminology in professional communication. Demonstrate marketable computer hardware technology career skills. Course Content Outline 1. Hardware 2. Networking 3. Mobile Devices 4. Operating Systems 5. Hardware & Network Troubleshooting 6. Virtualization & Cloud Computing 7. Software Troubleshooting 8. Security 9. Operational Procedures Course Objectives Course Objectives Lecture Objectives: 1. Implement basic data backup and recovery methods and apply data storage and management best practices. 2. Support basic IT infrastructure and networking. 3. Demonstrate baseline security skills for IT support professionals. Lab Objectives: 1. Configure device operating systems, including Windows, Mac, Linux, Chrome OS, Android and iOS and administer client-based as well as cloud-based (SaaS) software. 2. Troubleshoot and problem solve core service and support challenges while applying best practices for documentation, change management, and scripting. 3. Configure and support PC, mobile and IoT device hardware. Methods of Evaluation Objective Examinations Problem Solving Examinations Projects Skill Demonstrations Reading Assignments 1. Read the course module on device connection and be able to differentiate between connections utilized for input devices and for output devices. 2. Locate and read an online instruction set on proper procedures for installing and configuring Serial ATA Drives and be prepared to discuss in class. Writing, Problem Solving or Performance 1. On a computer running a Windows desktop operating system, after running the Windows Experience Index application, ascertain from researching the Internet what steps you could take to improve the systems performance and write a one page report identifying the nature of those steps and the approximate costs (citing vendor sources) of any identified upgrades to the system. 2. Conducting research of freeware applications that would be useful for a PC technician, identify an appropriate freeware tool and be prepared to demonstrate it in class. Other (Term projects, research papers, portfolios, etc.) In-class computer based projects to demonstrate students' ability to apply skill sets from written instructions. Methods of Instruction Laboratory Lecture/Discussion Distance Learning Other materials and-or supplies required of students that contribute to the cost of the course.
